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Customer Support Group (CSG)
Tag:FullTime
Posted: 17/10/2025
🏢 Capgemini — Customer Support Group (CSG) 📍 Location: Noida, Uttar Pradesh 💰 Salary: ₹3–3.3 LPA (+ ₹25k one-time) 🧑‍💻 Type: Full Time 🏢 Work Site: Onsite • 24×7 rotational 🧪 Experience: 0–1 years 🗓️ Deadline: Oct 31, 2025 • 11:59 PM
How to Apply FAQs Apply / Official

🌟 Capgemini — Customer Support Group (CSG) • Noida • Full Time • Apply Now

Post Date: October 17, 2025 • By: Amit

Quick take:

Be the first line of defense for IT incidents & service requests across global clients. Hone troubleshooting, ticketing, and customer success skills in a high-ownership environment.

Note: Apply link points to the official Superset job post. Verify details on the official page before submitting.

At a Glance

Company: Capgemini
Role: Customer Support Group (CSG)
Work Location: Noida, Uttar Pradesh (Onsite)
Model: Full Time • 24×7 rotational shifts
Compensation: ₹3–3.3 LPA + ₹25,000 one-time incentive
Experience: 0–1 years
Eligibility: Indian citizens; 3-year diploma or graduation (2025); batches 2024–2025
Apply: Apply — Official

Tip: Highlight communication, ticket management, and troubleshooting wins. Mention exposure to BI tools and AI chatbots (e.g., CHIP).

Add metrics: first-contact resolution %, CSAT, AHT reduction, escalation rate.

Overview

Capgemini’s Contact Support Group (CSG) in Cloud & Infra Services is the frontline for IT incidents and service requests. You’ll deliver proactive, user-centric support via phone, email, chat, and digital channels, leveraging analytics and AI tools to drive faster, better resolutions.

Your Job — What You’ll Do

  • Deliver exceptional customer service and technical troubleshooting across channels.
  • Manage, categorize, and prioritize tickets; keep customers updated.
  • Use BI tools to analyze ticket data and improve processes.
  • Maintain service quality and meet customer expectations consistently.
  • Engage customers professionally from greeting to resolution and closure.
  • Leverage AI BOT tools like CHIP to enhance experience and reduce resolution time.
  • Handle service email queries; minimize unnecessary escalations.
  • Update and maintain the knowledge base for faster resolutions.
  • Promote Capgemini tools/services to boost engagement and satisfaction.
  • Support clients across Telecom, BFSI, Healthcare, and Technology.
  • Troubleshoot internet issues; perform password/session resets and profile updates.
  • Target first-contact resolution wherever possible.

Qualifications & Eligibility

  • Skills: Excellent English, interpersonal skills, problem solving, basic computing.
  • Shifts: Comfortable with 24×7 rotational and night shifts; willingness to relocate.
  • Diversity: Female candidates are encouraged to apply.
  • Documents: Active DigiLocker and Aadhaar-linked mobile number.
  • Education: Any 3-year diploma or graduation completed in 2025; eligible batches 2024–2025.
  • Citizenship: Open only to Indian citizens.

Key Details

ItemInfo
PositionCustomer Support Group (CSG)
CompanyCapgemini
Work LocationNoida, Uttar Pradesh (Onsite)
Work ModelFull Time • 24×7 rotational shifts
Experience0–1 years
Compensation₹3–3.3 LPA
IncentiveOne-time ₹25,000
Eligible Batches2025, 2024
EducationAny 3-year diploma or graduation (completed in 2025)
Date Posted (Listing)October 17, 2025
DeadlineOctober 31, 2025 • 11:59 PM (IST)
Apply LinkApply — Official
Job RefSuperset #3a776dbf-8e0a-48da-9bda-c26e442567be

All details per the provided description; confirm on official channels before applying.

How to Apply — Capgemini CSG — Noida

  1. Open the job post: Apply — Official.
  2. Complete your Superset profile; keep DigiLocker and Aadhaar-linked mobile ready for verification.
  3. Tailor resume to communication, ticketing, and troubleshooting; add measurable outcomes.
  4. Submit and follow instructions for the online assessment & selection process.

FAQs — Capgemini CSG — Noida

What is the role and company?
Customer Support Group (CSG) at Capgemini.
Where is the job located?
Noida, Uttar Pradesh — Onsite.
What experience is required?
0–1 years with excellent English and basic computing.
What is the compensation?
₹3–3.3 LPA + ₹25,000 one-time incentive.
What are the shift requirements?
24×7 rotational shifts; willingness to work nights and relocate if required.
Who can apply?
Indian citizens; 3-year diploma or graduation completed in 2025; batches 2024–2025. Female candidates encouraged.
What is the last date to apply?
October 31, 2025 • 11:59 PM (IST).
How do I apply?
Use the Apply Online button to submit your application.

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This page summarizes Capgemini — Customer Support Group (CSG) — Noida. In case of any difference, the official listing will prevail.